Will Customers Get Messages for Failed Orders?
Yes, but only if you enable a notification for the “Failed Order” status.
How It Works:
Go to Notification Tab:
Navigate to WooCommerce > WA Notification > Notification Tab.
Add or Edit a Notification:
- Click “Add Another” or edit an existing rule.
- Set the Action to “Failed Order.”
Customize the Template:
Use a specific template to notify customers of failed payments or issues.
Recommended dynamic tags:
- {customer_name}
- {order_id}
- {order_status}
- {order_total}
Save & Test:
Enable the notification and test with a failed payment order.
When It’s Useful:
Alerting customers about failed payments can help recover abandoned or failed orders.
Use it alongside custom retry or support instructions in the message.