Refund Policy | PluginEver

Refund Policy

Refund Policy

PluginEver Product Licenses include only the plugin(s) listed on our Plugins page at the time of purchase. We want you to have a great experience with every purchase. This policy explains when you’re eligible for a refund, how the process works, and what to expect.

Payment Processing Fee (Paddle)

We’re sorry for the inconvenience. Our payment provider, Paddle, retains a processing fee of 5% of the transaction amount plus $0.50 USD from every refund. This fee is kept by Paddle, not PluginEver, and is outside of our control.

Example: on a $100 purchase, your refund total will be $94.50.

You can read Paddle’s official update here: Paddle Retained Fees Update

Refund Window

We offer a hassle-free, full refund within 30 days of your purchase date, subject to the terms outlined in this policy. No refunds are provided after this window. That said, we’re always happy to help you troubleshoot any issue, refund or not.

How to Request a Refund

Before we can process a refund, you must contact our support team and describe your issue in detail. We’ll do our best to resolve it. If we’re unable to fix the problem within 72 hours of your report, you’ll be eligible for a refund.

Live chat is reserved for pre-sale questions only. To report an issue or start a refund request, please submit a support ticket or reach out through our contact page.

Try Before You Buy

We strongly recommend trying the live demo available on each product page before you buy, so you can see exactly how the plugin works. If you have pre-sale questions, our support team is happy to help over live chat during business hours, or you can open a ticket at [email protected].

Before Requesting a Refund

Before you request a refund, please take a moment to:

  • Read the plugin’s documentation thoroughly.
  • Reach out via live chat so we can help you find a solution.
  • Check the WordPress.org support forum, our Facebook Community, or our blog. You may find a solution to your issue there.

You’ll Get a Refund If

  • The product is not as described.
  • The product has a security issue.
  • The product support is not as promised.
  • The product has not been downloaded or used yet.

You’ll Not Get a Refund If

  • You bought the product by mistake.
  • You changed your mind.
  • You don’t have the skills needed to use the product.
  • There’s an issue caused by a third-party plugin or script.
  • There’s a conflict with third-party add-ons, plugins, or scripts, or the product doesn’t work with them.
  • Your server has a limitation that affects the product.
  • The issue you reported turns out to be incorrect.
  • You did not contact our support team for help before requesting a refund.
  • You’re unable to provide proof or screenshots of the broken parts or missing features.
  • Your issue is related to migrating from another plugin.
  • You’ve already received a refund for this plugin once before. Second refunds are not provided.

Renewals & Upgrades

Refunds do not apply to plugin upgrades or subscription renewals, including subscriptions that renew automatically. Before each renewal, we send reminder emails to let you know it’s coming. Please review these notifications. If you miss a renewal reminder, the charge is still not eligible for a refund.

How Refunds Are Processed

  • All refunds are issued in US Dollars (USD). PluginEver is not responsible for exchange rate variations that occur when funds convert to your local currency.
  • Refunds are subject to the payment processing fee described above, which is retained by our payment provider, Paddle.
  • Our billing team typically processes approved refunds within 3 to 5 business days. From there, it can take your bank an additional 7 to 15 days to complete the transfer. If it’s taking longer than that, please reach out through our website or submit a ticket.
  • Once your refund is issued, you relinquish all ownership of the associated product license and agree to stop using the covered plugin(s) immediately.
  • PluginEver reserves the right to decline a refund request at its discretion, including cases where we detect signs of refund policy abuse or where a request does not meet the conditions in this policy.

Taxes

You are solely responsible for any applicable state, federal, or provincial taxes. Even if we do not charge you tax directly, you agree to pay any taxes or fees owed to your local or state tax agency for your purchase.

PluginEver is not responsible for collecting, transmitting, or advising on taxes, duties, or other government levies related to your purchase.

Acceptance of This Policy

This refund policy may be updated at any time without prior notice. Any changes apply immediately to all subscriptions and subscribers. It is considered an integral part of our terms, and acceptance is mandatory for all users.

By submitting an order with us, you confirm that you have read and fully agree to the terms of this refund policy, including the 30-day refund window described above.