Help troubleshoot issues when template parameters aren’t showing or messages aren’t sending correctly.
Common Causes & Fixes:
Mismatch Between Template Fields and Plugin Input:
Ensure the field names you define in the plugin match exactly with those approved in the WhatsApp template.
Empty or Incorrect Dynamic Tags:
Double-check dynamic variables like {order_id} or {product_title} are supported and correctly spelled.
Preview orders to confirm those values exist in the context of the order event.
Missing Parameter Values:
Leaving any required field blank will result in a message failure.
Always fill out all required template fields (both Header and Body).
Wrong Template Name:
Using an unapproved or misspelled template name prevents message delivery.
Use the “Sync Templates” feature to fetch the correct names.
Invalid API Response:
Check for any API errors in your developer console or WhatsApp provider dashboard.
How to Test:
Place a test order and review the debug log or message status in your WhatsApp Business API dashboard.
Adjust values as needed and re-test.