Missing Template Parameters – What to Check

Help troubleshoot issues when template parameters aren’t showing or messages aren’t sending correctly.

Common Causes & Fixes:
Mismatch Between Template Fields and Plugin Input:

Ensure the field names you define in the plugin match exactly with those approved in the WhatsApp template.

Empty or Incorrect Dynamic Tags:

Double-check dynamic variables like {order_id} or {product_title} are supported and correctly spelled.

Preview orders to confirm those values exist in the context of the order event.

Missing Parameter Values:

Leaving any required field blank will result in a message failure.

Always fill out all required template fields (both Header and Body).

Wrong Template Name:

Using an unapproved or misspelled template name prevents message delivery.

Use the “Sync Templates” feature to fetch the correct names.

Invalid API Response:

Check for any API errors in your developer console or WhatsApp provider dashboard.

How to Test:
Place a test order and review the debug log or message status in your WhatsApp Business API dashboard.

Adjust values as needed and re-test.