Completed Ticket Email
This email is sent automatically to customers when an order containing tickets is marked as Completed.
How to Enable/Disable Completed Ticket Email
- Navigate to WordPress Dashboard > Ticket Manager > Settings.
- Click on the Emails tab.
- Locate the Completed Ticket email option.
- Click Manage to configure its settings.
Email Settings
Enable/Disable:
Toggle to enable or disable this email notification.
Subject:
- Default:
"Your Ticket(s) from {site_title}" - This defines the email subject line sent to customers.
Email Heading:
- Default:
"Your Ticket(s) from {site_title}" - This text appears as the heading inside the email.
Additional Content:
- Default: “Just to let you know — we’ve received your ticket order #{order_number}, and it is now being processed.”
- You can modify this message to include more details or instructions for customers.
Email Type:
- Default: HTML
- The email format can be set as Plain text, HTML, or Multipart.
Overriding the Email Template
To customize the Completed Ticket Email template:
- Copy the default template file from:
wc-ticket-manager/templates/emails/customer-completed-ticket.php - Paste it into your theme folder:
storefront/woocommerce/emails/customer-completed-ticket.php - Edit the file to modify the email design or content.