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Configure Email Notifications for Ticket Orders

Completed Ticket Email

This email is sent automatically to customers when an order containing tickets is marked as Completed.

How to Enable/Disable Completed Ticket Email

  • Navigate to WordPress Dashboard > Ticket Manager > Settings.
  • Click on the Emails tab.
  • Locate the Completed Ticket email option.
  • Click Manage to configure its settings.
wc ticket manager email configuration

Email Settings

Enable/Disable:

Toggle to enable or disable this email notification.

Subject:

  • Default: "Your Ticket(s) from {site_title}"
  • This defines the email subject line sent to customers.

Email Heading:

  • Default: "Your Ticket(s) from {site_title}"
  • This text appears as the heading inside the email.

Additional Content:

  • Default: “Just to let you know — we’ve received your ticket order #{order_number}, and it is now being processed.”
  • You can modify this message to include more details or instructions for customers.

Email Type:

  • Default: HTML
  • The email format can be set as Plain text, HTML, or Multipart.

Overriding the Email Template

To customize the Completed Ticket Email template:

  • Copy the default template file from:
    wc-ticket-manager/templates/emails/customer-completed-ticket.php
  • Paste it into your theme folder:
    storefront/woocommerce/emails/customer-completed-ticket.php
  • Edit the file to modify the email design or content.

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