Password Entered but Store Remains Locked

If users enter a password but the store still appears locked, try the following:

  • Double-check that the password is correctly typed and not expired.
  • Clear the site’s and browser’s cache. Cached pages might not reflect updated access.
  • If using a caching plugin (like WP Rocket or W3 Total Cache), exclude the WooCommerce pages from being cached.
  • Ensure session cookies are not being blocked. If cookies are disabled in the browser, the plugin may fail to remember the user’s authentication.

If the issue persists, temporarily deactivate other plugins to check for conflicts, and ensure your WordPress and WooCommerce installations are up to date.

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