If your coupon isn’t working as expected, it’s often due to a misconfigured usage restriction. Review the following areas:
- Customer Type Mismatch: Ensure the selected type (e.g., “New customers only”) matches the current user’s order history.
- Incorrect User Role: Confirm the customer has one of the selected roles, if any were set.
- Billing or Shipping Filters: If a country, state, or ZIP is set, make sure the customer’s information matches. Typos or incomplete entries here can block coupon usage.
- Multiple Restrictions: When combining restrictions, all must be met. For instance, if both customer type and region are limited, the user must qualify under both.
If all else fails, try removing each restriction one by one to isolate the issue.