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Need help with your plugins or have questions before purchasing? Our expert team provides fast, friendly support to solve your problems and answer your questions.
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Fill out the form below, and we’ll respond within 1 hour during business hours. For faster support, include your plugin name and order number, if applicable.
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Average Response Time: 1 hour
Tickets or requests submitted outside of these hours may experience a slight delay in response time.
For urgent matters, feel free to explore our Documentation or Video Tutorials for quick assistance.
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Quick Answers
Frequently Asked Questions
Quick answers to common questions that might solve your issue immediately:
How do I download my purchased plugins?
Log in to your PluginEver account and go to the “My Account” section. All your downloads and license keys are available there. If you can’t find your account details, email us with your purchase email.
I'm having trouble installing a plugin. What should I do?
First, make sure you’re uploading the correct .zip file from your account downloads. Check our installation guide for step-by-step instructions. If you’re still having issues, contact us with your plugin name and error message.
Can you help me configure my plugin?
Absolutely! We provide configuration support for all our premium plugins. Include your plugin name, website URL, and specific questions when you contact us for faster assistance.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee. If our support team can’t resolve your issue within 72 hours, we’ll process a full refund. Email us with your order number to start the process.
How do I get my license key?
License keys are available in your PluginEver account under “My Account” → “Licenses”. You’ll also receive them via email after purchase. Contact us if you need help locating them.
Can you customize a plugin for my specific needs?
Yes! We offer custom plugin development and modifications. Visit our Services page for more information, or mention “custom development” in your message for a personalized quote.