PluginEver Product Licenses include only the plugin(s) listed on our Plugins page at the time of purchase. Our Services include Plugin Customization, Website Development, WooCommerce Store Development, and Custom Plugin Development, as listed on our Services page. We want you to have a great experience with every purchase, so this policy explains when you’re eligible for a refund, how the process works, and what to expect.
Because Product Licenses and Services work very differently, they’re covered by two separate policies below.
Part 1: Product Licenses
This section covers Product Licenses, our WooCommerce plugins.
Payment Processing Fee (Paddle)
We’re sorry for the inconvenience. Our payment provider, Paddle, retains a processing fee of 5% of the transaction amount plus $0.50 USD from every refund. This fee is kept by Paddle, not PluginEver, and is outside of our control.
Example: on a $100 purchase, your refund total will be $94.50.
You can read Paddle’s official update here: Paddle Retained Fees Update
Refund Window
We offer a hassle-free, full refund within 30 days of your purchase date, subject to the terms outlined in this policy. No refunds are provided after this window. That said, we’re always happy to help you troubleshoot any issue, refund or not.
How to Request a Refund
Before we can process a refund, you must contact our support team and describe your issue in detail. We’ll do our best to resolve it. If we’re unable to fix the problem within 72 hours of your report, you’ll be eligible for a refund.
Live chat is reserved for pre-sale questions only. To report an issue or start a refund request, please submit a support ticket or reach out through our contact page.
Try Before You Buy
We strongly recommend trying the live demo available on each product page before you buy, so you can see exactly how the plugin works. If you have pre-sale questions, our support team is happy to help over live chat during business hours, or you can open a ticket at [email protected].
Before Requesting a Refund
Before you request a refund, please take a moment to:
- Read the plugin’s documentation thoroughly.
- Reach out via live chat so we can help you find a solution.
- Check the WordPress.org support forum, our Facebook Community, or our blog. You may find a solution to your issue there.
You’ll Get a Refund If
- The product is not as described.
- The product has a security issue.
- The product support is not as promised.
- The product has not been downloaded or used yet.
You’ll Not Get a Refund If
- You bought the product by mistake.
- You changed your mind.
- You don’t have the skills needed to use the product.
- There’s an issue caused by a third-party plugin or script.
- There’s a conflict with third-party add-ons, plugins, or scripts, or the product doesn’t work with them.
- Your server has a limitation that affects the product.
- The issue you reported turns out to be incorrect.
- You did not contact our support team for help before requesting a refund.
- You’re unable to provide proof or screenshots of the broken parts or missing features.
- Your issue is related to migrating from another plugin.
- You’ve already received a refund for this plugin once before. Second refunds are not provided.
Renewals & Upgrades
Refunds do not apply to plugin upgrades or subscription renewals, including subscriptions that renew automatically. Before each renewal, we send reminder emails to let you know it’s coming. Please review these notifications. If you miss a renewal reminder, the charge is still not eligible for a refund.
How Refunds Are Processed
- All refunds are issued in US Dollars (USD). PluginEver is not responsible for exchange rate variations that occur when funds convert to your local currency.
- Refunds are subject to the payment processing fee described above, which is retained by our payment provider, Paddle.
- Our billing team typically processes approved refunds within 3 to 5 business days. From there, it can take your bank an additional 7 to 15 days to complete the transfer. If it’s taking longer than that, please reach out through our website or submit a ticket.
- Once your refund is issued, you relinquish all ownership of the associated product license and agree to stop using the covered plugin(s) immediately.
- PluginEver reserves the right to decline a refund request at its discretion, including cases where we detect signs of refund policy abuse or where a request does not meet the conditions in this policy.
Part 2: Services
This section covers all Service purchases, including:
- Plugin Customization
- Website Development
- WooCommerce Store Development
- Custom Plugin Development
Payments Are Final
A Service isn’t a pre-built product you can trial or return, it’s work carried out specifically for your project. Once you submit payment, we begin scheduling developer time and resources for your project. Because of this, all Service payments are final and non-refundable once made, regardless of project stage or outcome.
This doesn’t limit our correction of genuine billing errors, such as an accidental duplicate charge.
Before You Pay
Because Service payments can’t be refunded once made, please confirm the following before you check out:
- Your requirements, timeline, and deliverables are agreed in writing, through a quote, proposal, or support ticket.
- The scope of work you’re paying for is locked in at checkout – anything beyond it is treated as new work and quoted separately (see Scope Changes below).
- Any pre-sale questions have been asked and answered. Reach us via live chat during business hours or at [email protected].
- You’ve read and accept this policy.
Delays Caused by Missing Information
If a project is delayed because we’re waiting on access, content, credentials, or feedback from you, that time isn’t refundable and may push back your delivery date.
Scope Changes
Services are scoped and quoted based on the requirements agreed upfront. Requests outside that scope, new features, a redesign, extra pages, and similar additions, are treated as new work and may require an additional quote.
If We Don’t Deliver What Was Agreed
A no-refund policy isn’t a no-recourse policy. If delivered work doesn’t match what we agreed to in writing, we’ll fix it or complete it at no extra charge.
Taxes
You are solely responsible for any applicable state, federal, or provincial taxes. Even if we do not charge you tax directly, you agree to pay any taxes or fees owed to your local or state tax agency for your purchase.
PluginEver is not responsible for collecting, transmitting, or advising on taxes, duties, or other government levies related to your purchase.
Acceptance of This Policy
We may update this refund policy from time to time, and changes take effect as soon as they’re posted. We won’t always be able to give advance notice, so we’d encourage you to check back here occasionally. This policy is part of our terms and applies to everyone who purchases from us.
When you place an order with us, it means you’ve read this refund policy and agree to its terms – including the 30-day refund window for Product Licenses and the non-refundable payment terms for Services, whichever applies to your purchase.