Back to Docs

Coupons Not Being Applied

If your PPP discounts are not appearing at checkout, it could be due to several reasons related to plugin configuration, coupon generation, or conflicts with other plugins.

Common causes to check:

  • Plugin Not Enabled: Ensure PPP is enabled from the plugin settings.
  • Country Not Configured: The customer’s country must be listed in your country-based discount settings.
  • Coupons Not Generated: If you haven’t clicked the “Regenerate Country Coupons” button after adding or editing a country rule, no coupon exists to be applied.
  • Coupon Conflicts: If your store already has a coupon applied manually or another plugin is modifying coupons, the PPP coupon may not be auto-applied.
  • Incorrect Country Detection: If the customer is using a VPN or the geolocation is blocked, their country may not be detected properly.
  • Caching Issues: In some cases, page or cart caching (by a plugin or CDN) may interfere with real-time coupon application.

To resolve this, go to WooCommerce > PPP Settings, verify your country discount list, and regenerate the coupons. Also, ensure that WooCommerce’s geolocation feature is enabled under WooCommerce > Settings > General > Default customer location.

Related Articles