If customers are unable to upload files during checkout, begin by checking whether the field is configured correctly.
- Ensure Upload Field Is Enabled: Navigate to the uploader settings and verify that the upload field is active and assigned to the correct location—either product page or checkout.
- Review File Size and Type Restrictions: If uploads fail without clear error messages, your restrictions might be too strict. Revisit the max file size and allowed file types to make sure they accommodate your customer’s input.
- Inspect Required Fields: If the upload field is marked as required and the user skips it, the order will not proceed. Confirm that proper validation messages are displaying and that the required setting is only applied where necessary.
- Compatibility Check: Conflicts with caching plugins, file permissions, or outdated WooCommerce versions may also cause problems. Try deactivating other plugins temporarily to identify conflicts.
If none of these solutions work, consider checking the browser console for errors or reaching out to support with specific details such as error messages and file types used.