At PluginEver, we are dedicated to providing excellent customer support to help you get the most out of our products. This Support Policy outlines what is included in our support services, how you can get help, and the scope and limitations of our assistance.
Support Channels
- Support Tickets: Submit a ticket through our official support portal for product-related issues, bugs, or questions.
- Email Support: Contact us at [email protected] for assistance.
- Live Chat: Available for presale inquiries only, not for technical support or troubleshooting.
- Documentation & FAQs: Access our online documentation and FAQs for self-help resources.
What Our Support Covers
- Help with product installation and setup.
- Guidance on product configuration and basic usage.
- Bug fixes and troubleshooting issues within our products.
- Assistance with product updates and compatibility questions.
What Our Support Does Not Cover
- Customizations, modifications, or feature requests outside the core product.
- Support for third-party plugins, themes, or software conflicts.
- Server or hosting configuration issues unrelated to our products.
- Training on general WordPress or WooCommerce usage.
- Issues caused by changes to the plugin code by the user.
Support Hours
Our support team operates Monday through Friday during regular business hours (GMT+6, Bangladesh time). We aim to respond to all support requests within 24–48 business hours, but response times may vary depending on ticket volume and complexity.
Customer Responsibilities
- Provide clear and detailed information about the issue when submitting a ticket.
- Include relevant screenshots, error messages, and steps to reproduce the issue.
- Ensure your WordPress site, themes, and plugins are up to date.
- Maintain regular backups of your site before making changes or updates.
Fair Use & Limitations
Our support is provided on a fair use basis. Excessive or repeated requests outside of reasonable use may be deprioritized. We reserve the right to limit support for customers who violate this policy or engage in abusive behavior.
Policy Updates
We may update this Support Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately. We encourage you to review this page periodically for the latest information.
Contact Us
If you have questions about our Support Policy or need assistance, please email us at [email protected]. We are here to help you succeed with our products.